Q&A
Below FAQ are some common concerns of our clients before purchasing the Mechanical keyboard and peripheral products, if you have other questions, please just send it to support@diykeycap.com
We are a store in China, shipped around the world!
Our shop charges are in US dollars
We will use YunExpress, remote areas. We will use epacket or China Post
Unloaded transport may cause a lot of problems to both sides. In order to protect both sides, we chose to only provide YunExpress. Only international buyers can choose to sell small items, however, lost or damaged DIYkeycap responsible
Generally, there are two options for YunExpress transportation. One is free shipping within 7-15 days, and the other charges $9.00 for expedited shipping, which takes 3-8 days. China Post generally takes 15-20 days, or even more. Long.
free shipping and freight items need to pay separately, do not pay together, if there are any questions you can tell us
Send us an email via the contact form and we will process your claim. Shipping refund request must be submitted within 15 calendar days
We will repair our products free of charge and provide technical support within 30 days. If there is a problem with the product, DIYkeycap is responsible for the return shipping fee. If it is not a product quality problem, Diykeycap will not bear the cost of return.
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