Last updated: September 12, 2026

This Shipping Policy explains how DIYKeycap processes and delivers orders. Delivery dates are estimates rather than guarantees because carrier, customs, weather, holiday and destination conditions are outside our direct control.

1. Order processing

In-stock, non-custom orders are normally processed within 1–3 business days after payment is confirmed. During holidays, promotions or unusually high order volume, processing may take longer.

Custom products are made to order. Their normal production time is 7–10 business days before shipment. A complex file, missing information, artwork that needs clarification or a large order may require additional time. If we need your approval or a replacement file, production is paused until we receive it.

2. Delivery services and estimates

• Standard tracked shipping (normally YunExpress or an equivalent partner): approximately 7–14 business days after dispatch.
• Express shipping (normally DHL, UPS, FedEx or an equivalent partner): approximately 1–5 business days after dispatch.

The available service, price and estimate shown at checkout depend on the delivery address, parcel size and product type. Remote-area delivery and customs review may add time.

3. Address and delivery information

Please provide a complete address in English, including the recipient’s full name, apartment or unit number, city, state or province, postal code, country and a reachable telephone number. Customers are responsible for checking this information before placing the order.

Contact support@diykeycap.com immediately if an address must be changed. We can only make a change before dispatch, and we cannot guarantee that a change is possible after processing begins.

4. Tracking

When tracking is available, we will send the tracking number to the email address used for the order. It may take several business days after dispatch for the carrier’s first scan to appear. A status that does not change for a short period can be normal while a parcel moves between international hubs.

5. Customs, duties and taxes

Import rules vary by destination. For many destinations, tax handling may be included in the standard service; the amount and wording shown at checkout control. Unless checkout expressly states that duties and taxes are included, the recipient is responsible for import duty, VAT, customs brokerage, administration charges and other local fees.

DIYKeycap cannot control customs inspections or undervalue a parcel. Refusing to pay a required local charge may result in the parcel being returned, destroyed or abandoned. Any refund for a returned parcel will follow our Refund Policy and may be reduced by non-refundable shipping, customs and carrier charges.

6. Delivery problems

If tracking shows delivered but the parcel cannot be found, first check the delivery address, household members, reception desk, mailbox, safe place and local carrier. Then contact us with the order number and any carrier evidence.

If a parcel is returned because of an incomplete address, an unavailable recipient, failure to collect it, refusal of customs charges or another customer-controlled issue, the customer is responsible for redelivery costs. Original shipping and carrier charges are non-refundable.

7. Damage, missing items or incorrect items

Contact us within 7 days of delivery and include the order number, shipping label, outer packaging and clear photos or video of the issue. Keep all packaging until the claim is resolved. We will review the evidence and, when the issue is confirmed, arrange an appropriate replacement, reshipment or refund.

8. Restricted destinations

We may be unable to ship to sanctioned, legally restricted, military, conflict-affected or carrier-inaccessible destinations. If no safe and compliant service is available, we may cancel and refund the affected order.

9. Contact

For shipping help, email support@diykeycap.com and include your order number.